Unsatisfactory resolution from Steel-Build Corp.

Thank you for your response, but I'm still not satisfied with the resolution offered. The $373.26 refund only covers part of what I paid for the upgrade plan, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for your complaint regarding the camera you purchased on May 24, 2025. At Steel-Build Corp., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $222.42 2. A replacement camera with an extended warranty 3. A store credit of $222.42 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-2E11FE85. We value your business and hope to restore your confidence in our company. Best regards, Rowan Brown Customer Retention Manager Steel-Build Corp.

ComplaintNest Administrator Note: We have reviewed this complaint against Steel-Build Corp. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the headphones. ComplaintNest Support Team