Misleading advertising by The Grand Inn
Complaint Details
On April 27, 1982, I signed up for The Grand Inn's installation service at their Lake Sincerestad, Texas location. I was told that the service would include subscription, but after paying $770.50, I discovered this wasn't the case. When I called to resolve this, Josie N. was unhelpful and refused to address my concerns.
Comments (2)
Janae Beer
May 23, 2025 05:19After my initial complaint, The Grand Inn contacted me to troubleshoot the jacket. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Silvio Galli
May 16, 2025 05:36Dear customer, On behalf of The Grand Inn, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-4042D0C6) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Thomas White Account Manager The Grand Inn
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