The Grand Inn refused to address issue
Complaint Details
On December 20, 2007, I signed up for The Grand Inn's repair service at their Christiansenhaven, New Hampshire location. I was told that the service would include subscription, but after paying $536.97, I discovered this wasn't the case. When I called to resolve this, Durward W. was unhelpful and refused to address my concerns.
Comments (2)
Luisa Kuhlman
May 12, 2025 05:33I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, The Grand Inn has been much more responsive, though we still haven't reached a satisfactory resolution regarding their repair service.
Silvio Galli
May 25, 2025 05:41Dear valued customer, Thank you for your complaint regarding the jeans you purchased on May 17, 2025. At The Grand Inn, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $304.67 2. A replacement jeans with an extended warranty 3. A store credit of $304.67 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-2C00306D. We value your business and hope to restore your confidence in our company. Best regards, John Anderson Client Satisfaction Manager The Grand Inn
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