Unsatisfactory resolution from Cash of Secure
Complaint Details
I'm writing to complain about the setup assistance I received from Cash of Secure. After paying $925.11 for membership, I found that it has poor quality. I've tried resolving this with your customer service team multiple times, including speaking with Jessyca S., but have not received a satisfactory resolution.
Comments (2)
Gerald Reichert
May 16, 2025 06:02It's now been 4 days since my initial complaint, and Cash of Secure still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their design service.
Jedidiah Becker
May 20, 2025 05:28Dear valued customer, Thank you for bringing this matter to our attention. We at Cash of Secure take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our camera and have initiated an internal investigation (Reference: REF-02013105). One of our specialists from our Customer Experience will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Martinez Account Manager Cash of Secure Customer Relations
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"