Poor customer service experience with Precision Production Inc

I'm adding this comment to provide additional information. The gaming console from Precision Production Inc not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at Precision Production Inc are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 20, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $179.36 Please contact our dedicated resolution team at support@Precision Production Inc.com with your preferred delivery date and time, referencing case number REF-926E2633. We truly value your business and appreciate the opportunity to make this right. Best regards, William White Technical Support Director Precision Production Inc