Unsatisfactory resolution from Liberty & International
Complaint Details
I am writing regarding order #ORD-6186-BKI-8043 placed with Liberty & International on January 10, 2001. I paid $107.2 for application, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Marcelo U. and other representatives have not been helpful in resolving this matter.
Comments (2)
Kennedi O'Connell
Apr 27, 2025 05:40I've received an email from John Davis at Liberty & International offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The smartphone was clearly defective from the start.
Clement Doyle
May 15, 2025 06:10Dear valued customer, Thank you for bringing this matter to our attention. We at Liberty & International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-EFAD653E). One of our specialists from our Customer Advocacy will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael Brown Client Support Executive Liberty & International Customer Relations
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