Misleading advertising by Superior-Industries

Furniture Verified Verified Mar 15, 2025
Superior-Industries | Kuwait | Laron Hahn

Complaint Details

I purchased a tool from Superior-Industries on November 3, 1975. Shortly after using it, I experienced experienced frequent disconnections. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Reba A. who promised to escalate my case, but I've heard nothing since.

294 views | 2 comments | Mar 15, 2025 12:12

Comments (2)

Laron Hahn

Laron Hahn

May 01, 2025 05:58

I appreciate Superior-Industries reaching out, but the solution provided doesn't address my original concern. The replacement camera has the same defect as the original one I complained about.

Admin User

Admin User

May 14, 2025 06:10

Dear valued customer, Thank you for bringing your concerns about our smartwatch to our attention. We at Superior-Industries are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartwatch 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartwatch accessory kit valued at $195.64 Please contact our dedicated resolution team at support@Superior-Industries.com with your preferred delivery date and time, referencing case number REF-EB844CBE. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Moore Client Relations Director Superior-Industries

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Mar 15, 2025 Laron Hahn

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