Delayed delivery from Superior-Industries

Just wanted to follow up on my complaint regarding Superior-Industries. I haven't heard anything back yet, and the laptop I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our tablet to our attention. We at Superior-Industries are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 7, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective tablet 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary tablet accessory kit valued at $484.90 Please contact our dedicated resolution team at support@Superior-Industries.com with your preferred delivery date and time, referencing case number REF-13F3D8F0. We truly value your business and appreciate the opportunity to make this right. Best regards, Karen Anderson Customer Success Director Superior-Industries