Unresolved issue with Credit of Sovereign Kazan International product

I appreciate Credit of Sovereign Kazan International reaching out, but the solution provided doesn't address my original concern. The replacement headphones has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing this matter to our attention. We at Credit of Sovereign Kazan International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our wireless speaker and have initiated an internal investigation (Reference: REF-BEA99816). One of our specialists from our Support Operations will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Thomas Lewis Senior Support Specialist Credit of Sovereign Kazan International Customer Relations

ComplaintNest Administrator Alert: We have noticed that Credit of Sovereign Kazan International has not yet responded to your complaint about their personal shopping service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team