Frustrated with Credit of Sovereign Kazan International's lack of response

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Credit of Sovereign Kazan International has been much more responsive, though we still haven't reached a satisfactory resolution regarding their training session.

Dear valued customer, Thank you for your complaint regarding the smartphone you purchased on May 16, 2025. At Credit of Sovereign Kazan International, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $74.78 2. A replacement smartphone with an extended warranty 3. A store credit of $74.78 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-301AF761. We value your business and hope to restore your confidence in our company. Best regards, Charles Martin Customer Service Manager Credit of Sovereign Kazan International

ComplaintNest Administrator Update: We have received confirmation from Credit of Sovereign Kazan International that they are actively working to resolve your complaint. Their representative, Peyton Martin, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team