Unresolved issue with Premier Money Lille product

After speaking with Sarah Moore from the Executive Customer Care at Premier Money Lille, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our gaming console to our attention. We at Premier Money Lille are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective gaming console 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary gaming console accessory kit valued at $99.62 Please contact our dedicated resolution team at support@Premier Money Lille.com with your preferred delivery date and time, referencing case number REF-62AD0443. We truly value your business and appreciate the opportunity to make this right. Best regards, Jennifer Allen Executive Customer Care Director Premier Money Lille

ComplaintNest Administrator Note: We have reviewed this complaint against Premier Money Lille and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the smartwatch. ComplaintNest Support Team