False promises made by Advanced Architecture & Sons representative

The situation with Advanced Architecture & Sons has gotten worse. Now they're claiming I never purchased the expedited shipping, despite me providing the receipt and reference number REF-B95589AC multiple times.

Dear valued customer, Thank you for bringing your concerns about our headphones to our attention. We at Advanced Architecture & Sons are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 9, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective headphones 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary headphones accessory kit valued at $139.21 Please contact our dedicated resolution team at support@Advanced Architecture & Sons.com with your preferred delivery date and time, referencing case number REF-B95589AC. We truly value your business and appreciate the opportunity to make this right. Best regards, Joseph Young Client Satisfaction Director Advanced Architecture & Sons

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Advanced Architecture & Sons's router and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Advanced Architecture & Sons and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team