Quality issues with Sovereign Invest Brokers Holdings product

The situation with Sovereign Invest Brokers Holdings has gotten worse. Now they're claiming I never purchased the customer support plan, despite me providing the receipt and reference number REF-FB6A2537 multiple times.

Dear valued customer, Thank you for your complaint regarding the camera you purchased on May 14, 2025. At Sovereign Invest Brokers Holdings, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $407.95 2. A replacement camera with an extended warranty 3. A store credit of $407.95 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-FB6A2537. We value your business and hope to restore your confidence in our company. Best regards, Elizabeth Anderson Customer Experience Manager Sovereign Invest Brokers Holdings