Unsatisfactory resolution from Sovereign Invest Brokers Holdings

I'm updating my complaint because Sovereign Invest Brokers Holdings finally contacted me today. They've offered to replace the wireless speaker, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our smartwatch to our attention. We at Sovereign Invest Brokers Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartwatch 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartwatch accessory kit valued at $206.50 Please contact our dedicated resolution team at support@Sovereign Invest Brokers Holdings.com with your preferred delivery date and time, referencing case number REF-1852A208. We truly value your business and appreciate the opportunity to make this right. Best regards, Mary Smith Consumer Affairs Director Sovereign Invest Brokers Holdings

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Sovereign Invest Brokers Holdings's wireless speaker and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Sovereign Invest Brokers Holdings and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team