Overcharged by Sovereign Invest Brokers Holdings for service

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Sovereign Invest Brokers Holdings. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our wireless speaker to our attention. We at Sovereign Invest Brokers Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 19, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective wireless speaker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary wireless speaker accessory kit valued at $408.76 Please contact our dedicated resolution team at support@Sovereign Invest Brokers Holdings.com with your preferred delivery date and time, referencing case number REF-5C3165E9. We truly value your business and appreciate the opportunity to make this right. Best regards, James Davis Client Satisfaction Director Sovereign Invest Brokers Holdings

ComplaintNest Administrator Alert: We have noticed that Sovereign Invest Brokers Holdings has not yet responded to your complaint about their consultation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team