Unresolved issue with Works Works Bhopal product

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Works Works Bhopal. Can someone please provide an update?

Dear valued customer, Thank you for bringing this matter to our attention. We at Works Works Bhopal take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our headphones and have initiated an internal investigation (Reference: REF-1F32D8E8). One of our specialists from our Client Satisfaction will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Wilson Brand Representative Works Works Bhopal Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Works Works Bhopal of this issue through multiple channels. They have acknowledged receipt of this complaint on April 22, 2025 and have assigned it reference number REF-1F32D8E8 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team