Premium Accommodations & Group Inc. failed to honor their commitment

An update to my situation: I've now spoken with three different representatives from Premium Accommodations & Group Inc., and each has given me conflicting information about how to resolve the issue with my t-shirt. This is extremely frustrating.

Dear valued customer, Thank you for your complaint regarding the winter coat you purchased on May 10, 2025. At Premium Accommodations & Group Inc., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $301.86 2. A replacement winter coat with an extended warranty 3. A store credit of $301.86 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-AB305A16. We value your business and hope to restore your confidence in our company. Best regards, James Moore Customer Experience Manager Premium Accommodations & Group Inc.