Hidden fees discovered from Premium Accommodations & Group Inc.
Complaint Details
I purchased a package from Premium Accommodations & Group Inc. on October 30, 2008. Shortly after using it, I experienced has a manufacturing defect. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Domingo Q. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Lysanne Lind
May 22, 2025 05:49The situation with Premium Accommodations & Group Inc. has gotten worse. Now they're claiming I never purchased the customization service, despite me providing the receipt and reference number REF-6D33E49C multiple times.
Francisco Marco
May 22, 2025 05:46Dear customer, On behalf of Premium Accommodations & Group Inc., I would like to personally apologize for the inconvenience you've experienced with our consultation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-6D33E49C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Taylor Jones Client Support Executive Premium Accommodations & Group Inc.
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