Manufacturing Enterprises provided defective product
Complaint Details
I am writing regarding order #ORD-1858-TUJ-8153 placed with Manufacturing Enterprises on September 8, 2009. I paid $598.75 for accessory, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Aliza C. and other representatives have not been helpful in resolving this matter.
Comments (2)
Mia Hudson
May 14, 2025 05:50I've received an email from Robert Rodriguez at Manufacturing Enterprises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The headphones was clearly defective from the start.
Jedidiah Becker
May 19, 2025 05:51Dear valued customer, Thank you for bringing this matter to our attention. We at Manufacturing Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our laptop and have initiated an internal investigation (Reference: REF-66AFC259). One of our specialists from our Technical Support will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Allen Brand Representative Manufacturing Enterprises Customer Relations
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