Billing dispute with Oasis Properties

Just wanted to follow up on my complaint regarding Oasis Properties. I haven't heard anything back yet, and the jacket I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for your complaint regarding the athletic shoes you purchased on May 8, 2025. At Oasis Properties, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $112.48 2. A replacement athletic shoes with an extended warranty 3. A store credit of $112.48 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-A4F3E2A6. We value your business and hope to restore your confidence in our company. Best regards, Karen Anderson Client Satisfaction Manager Oasis Properties

ComplaintNest Administrator Update: We have received confirmation from Oasis Properties that they are actively working to resolve your complaint. Their representative, Quinn Martin, has committed to contacting you within 12 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team