Unauthorized charges from SovereignMoney Holdings
Complaint Details
On September 14, 2012, I signed up for SovereignMoney Holdings's setup assistance at their South Amirville, Georgia location. I was told that the service would include membership, but after paying $834.84, I discovered this wasn't the case. When I called to resolve this, Telly R. was unhelpful and refused to address my concerns.
Comments (2)
Dorothy Schultz
May 11, 2025 05:22Thank you for your response, but I'm still not satisfied with the resolution offered. The $162.59 refund only covers part of what I paid for the premium account, and I've had to spend additional money to fix the issues caused.
Margarita Kuhn
May 25, 2025 05:32Dear valued customer, Thank you for your complaint regarding the wireless speaker you purchased on April 23, 2025. At SovereignMoney Holdings, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $23.16 2. A replacement wireless speaker with an extended warranty 3. A store credit of $23.16 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-14AA3629. We value your business and hope to restore your confidence in our company. Best regards, Karen Clark Customer Service Manager SovereignMoney Holdings
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