Quality issues with SovereignMoney Holdings product

After speaking with Barbara White from the Service Excellence at SovereignMoney Holdings, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for your complaint regarding the headphones you purchased on May 25, 2025. At SovereignMoney Holdings, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $354.81 2. A replacement headphones with an extended warranty 3. A store credit of $354.81 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-3B745F04. We value your business and hope to restore your confidence in our company. Best regards, Linda Jones Executive Customer Care Manager SovereignMoney Holdings