Warranty claim denied by Strong-Design
Complaint Details
On January 27, 2003, I signed up for Strong-Design's customer support at their Madilynmouth, Nevada location. I was told that the service would include product, but after paying $805.80, I discovered this wasn't the case. When I called to resolve this, Shaylee M. was unhelpful and refused to address my concerns.
Comments (2)
Wendell Parker
May 17, 2025 05:43An update to my situation: I've now spoken with three different representatives from Strong-Design, and each has given me conflicting information about how to resolve the issue with my specialty coffee. This is extremely frustrating.
Admin User (Original)
May 16, 2025 05:30Dear valued customer, Thank you for your complaint regarding the restaurant order you purchased on April 22, 2025. At Strong-Design, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $32.51 2. A replacement restaurant order with an extended warranty 3. A store credit of $32.51 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-FCF70EA0. We value your business and hope to restore your confidence in our company. Best regards, Barbara Rodriguez Executive Customer Care Manager Strong-Design
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