Overcharged by Lodge at Elite for service
Complaint Details
I want to report a serious concern with Lodge at Elite's service that I purchased on November 1, 1974 from your Port Rosettaland, Arizona store. The product has is missing essential components despite being advertised as high quality. I've contacted customer service three times and spoken to Roy X., but my issue remains unresolved.
Comments (2)
Ken Davis
May 05, 2025 05:52I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Lodge at Elite. Can someone please provide an update?
Montana Yundt
May 25, 2025 05:36Dear valued customer, Thank you for your complaint regarding the dress shirt you purchased on May 25, 2025. At Lodge at Elite, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $453.92 2. A replacement dress shirt with an extended warranty 3. A store credit of $453.92 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-6FBB2C2E. We value your business and hope to restore your confidence in our company. Best regards, Riley Harris Customer Experience Manager Lodge at Elite
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