False promises made by Lodge at Elite representative

I've received an email from Barbara Martin at Lodge at Elite offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The winter coat was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our dress shirt to our attention. We at Lodge at Elite are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 8, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective dress shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary dress shirt accessory kit valued at $412.83 Please contact our dedicated resolution team at support@Lodge at Elite.com with your preferred delivery date and time, referencing case number REF-44F45518. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Brown Customer Advocacy Director Lodge at Elite