Overcharged by Classic Hotel Luxury LLC for service
Complaint Details
I am writing regarding order #ORD-5290-XDJ-9537 placed with Classic Hotel Luxury LLC on March 26, 1989. I paid $227.69 for plan, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Amos F. and other representatives have not been helpful in resolving this matter.
Comments (2)
Rosina Zieme
May 22, 2025 05:36Thank you for your response, but I'm still not satisfied with the resolution offered. The $100.17 refund only covers part of what I paid for the priority service, and I've had to spend additional money to fix the issues caused.
Claudine Navarro
May 23, 2025 06:08Dear valued customer, Thank you for bringing this matter to our attention. We at Classic Hotel Luxury LLC take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jeans and have initiated an internal investigation (Reference: REF-700FE688). One of our specialists from our Customer Success will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Davis Senior Customer Representative Classic Hotel Luxury LLC Customer Relations
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