Quality issues with Classic Hotel Luxury LLC product

The situation with Classic Hotel Luxury LLC has gotten worse. Now they're claiming I never purchased the delivery service, despite me providing the receipt and reference number REF-4A914E5C multiple times.

Dear customer, I am reaching out regarding your recent complaint about our extended warranty. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Director at Classic Hotel Luxury LLC, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $353.44 to your original payment method 2. Added a $353.44 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-4A914E5C for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Susan Young Customer Service Director Classic Hotel Luxury LLC