False promises made by Classic Hotel Luxury LLC representative

I want to acknowledge that Classic Hotel Luxury LLC has attempted to resolve this issue. However, the solution they're offering (a $294.66 store credit) isn't adequate considering I paid $294.66 for a fitness tracker that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Classic Hotel Luxury LLC take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-3C82C427). One of our specialists from our Client Relations will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Robinson Client Experience Manager Classic Hotel Luxury LLC Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Classic Hotel Luxury LLC and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the t-shirt. ComplaintNest Support Team