Unresolved issue with Renovations Group Nîmes product

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Renovations Group Nîmes has been much more responsive, though we still haven't reached a satisfactory resolution regarding their customer support plan.

Dear valued customer, Thank you for bringing this matter to our attention. We at Renovations Group Nîmes take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-3574CBB1). One of our specialists from our Executive Customer Care will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jessica Moore Customer Experience Specialist Renovations Group Nîmes Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Renovations Group Nîmes of this issue through multiple channels. They have acknowledged receipt of this complaint on May 10, 2025 and have assigned it reference number REF-3574CBB1 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team