Poor customer service experience with Precision Fabrication Systems Hobart Corp.

I've received an email from Elizabeth Brown at Precision Fabrication Systems Hobart Corp. offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The tablet was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our smartphone to our attention. We at Precision Fabrication Systems Hobart Corp. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 19, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smartphone 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smartphone accessory kit valued at $254.67 Please contact our dedicated resolution team at support@Precision Fabrication Systems Hobart Corp..com with your preferred delivery date and time, referencing case number REF-790ED1BE. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Harris Client Satisfaction Director Precision Fabrication Systems Hobart Corp.