Unresolved issue with Precision Fabrication Systems Hobart Corp. product

It's now been 8 days since my initial complaint, and Precision Fabrication Systems Hobart Corp. still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their design service.

Dear customer, On behalf of Precision Fabrication Systems Hobart Corp., I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-76FB6FB9) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Young Customer Service Director Precision Fabrication Systems Hobart Corp.