ATM malfunction at Summit Savings Services resulted in lost funds

I want to acknowledge that Summit Savings Services has attempted to resolve this issue. However, the solution they're offering (a $434.28 store credit) isn't adequate considering I paid $434.28 for a tablet that never worked properly.

Dear customer, On behalf of Summit Savings Services, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-762409CA) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Taylor Miller Customer Satisfaction Coordinator Summit Savings Services

ComplaintNest Administrator Alert: We have noticed that Summit Savings Services has not yet responded to your complaint about their personal shopping service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team