Hidden fees discovered from Summit Savings Services

I want to acknowledge that Summit Savings Services has attempted to resolve this issue. However, the solution they're offering (a $315.54 store credit) isn't adequate considering I paid $315.54 for a smartwatch that never worked properly.

Dear valued customer, Thank you for your complaint regarding the television you purchased on March 28, 2025. At Summit Savings Services, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $412.71 2. A replacement television with an extended warranty 3. A store credit of $412.71 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-A36D2246. We value your business and hope to restore your confidence in our company. Best regards, James Moore Support Operations Manager Summit Savings Services