Refund refused by Capital Alliance
Complaint Details
I'm writing to complain about the exchange program I received from Capital Alliance. After paying $75.25 for unit, I found that it received incorrect information. I've tried resolving this with your customer service team multiple times, including speaking with Maegan I., but have not received a satisfactory resolution.
Comments (2)
Jana Blick
May 01, 2025 05:24Thank you for your response, but I'm still not satisfied with the resolution offered. The $381.63 refund only covers part of what I paid for the premium account, and I've had to spend additional money to fix the issues caused.
Claudine Navarro
May 17, 2025 06:03Dear customer, On behalf of Capital Alliance, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-8A1DF180) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Barbara Miller Client Support Executive Capital Alliance
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