False promises made by Capital Alliance representative
Complaint Details
I'm writing to complain about the setup assistance I received from Capital Alliance. After paying $951.97 for subscription, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Jade V., but have not received a satisfactory resolution.
Comments (2)
Rod Hessel
May 25, 2025 05:35After my initial complaint, Capital Alliance contacted me to troubleshoot the tablet. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Silvio Galli
May 11, 2025 05:51Dear customer, On behalf of Capital Alliance, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-8CB1F626) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Robinson Customer Service Director Capital Alliance
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