Refund refused by Asset of Heritage

The situation with Asset of Heritage has gotten worse. Now they're claiming I never purchased the technical support package, despite me providing the receipt and reference number REF-60C4A88B multiple times.

Dear valued customer, Thank you for bringing this matter to our attention. We at Asset of Heritage take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-60C4A88B). One of our specialists from our Client Satisfaction will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Joseph Hernandez Brand Representative Asset of Heritage Customer Relations

ComplaintNest Administrator Alert: We have noticed that Asset of Heritage has not yet responded to your complaint about their customer support plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team