Account access issues with Securities of Premier
Complaint Details
I want to report a serious concern with Securities of Premier's software that I purchased on January 13, 2004 from your Hoppehaven, Indiana store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Otha I., but my issue remains unresolved.
Comments (2)
Lauryn Mosciski
Apr 28, 2025 06:08After speaking with Jennifer Young from the Customer Experience at Securities of Premier, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Admin User (Original)
May 21, 2025 05:20Dear customer, On behalf of Securities of Premier, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-36FB4D8A) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Linda Robinson Client Experience Manager Securities of Premier
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