Excel & Alliance failed to honor their commitment

I'm adding this comment to provide additional information. The camera from Excel & Alliance not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, I am reaching out regarding your recent complaint about our loyalty program. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Advocacy Manager at Excel & Alliance, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $260.77 to your original payment method 2. Added a $260.77 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-2E0A7919 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jessica Garcia Customer Advocacy Manager Excel & Alliance