Quality issues with Royal Resort & Hotels Leicester product

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Royal Resort & Hotels Leicester has been much more responsive, though we still haven't reached a satisfactory resolution regarding their priority service.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at Royal Resort & Hotels Leicester are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 25, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $428.54 Please contact our dedicated resolution team at support@Royal Resort & Hotels Leicester.com with your preferred delivery date and time, referencing case number REF-D99FA3A9. We truly value your business and appreciate the opportunity to make this right. Best regards, William Rodriguez Client Relations Director Royal Resort & Hotels Leicester