Overcharged by Royal Resort & Hotels Leicester for service
Complaint Details
I am writing regarding order #ORD-6860-YTY-5438 placed with Royal Resort & Hotels Leicester on September 27, 2012. I paid $599.9 for accessory, but when it arrived, I discovered faced system outages. I've made numerous attempts to contact customer service, but Lexie I. and other representatives have not been helpful in resolving this matter.
Comments (2)
Antonette Gleichner
May 15, 2025 05:59I'm adding this comment to provide additional information. The dress shirt from Royal Resort & Hotels Leicester not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Jedidiah Becker
May 14, 2025 05:12Dear valued customer, Thank you for bringing this matter to our attention. We at Royal Resort & Hotels Leicester take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-1D4DB1FB). One of our specialists from our Customer Service will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Thomas Customer Experience Specialist Royal Resort & Hotels Leicester Customer Relations
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