Refund refused by United Engineering Associates

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, United Engineering Associates has been much more responsive, though we still haven't reached a satisfactory resolution regarding their premium account.

Dear customer, On behalf of United Engineering Associates, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-4C4F120E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Peyton White Account Manager United Engineering Associates

ComplaintNest Administrator Alert: We have noticed that United Engineering Associates has not yet responded to your complaint about their personal shopping service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team