Refund refused by Innovative Construction Group

After my initial complaint, Innovative Construction Group contacted me to troubleshoot the smartphone. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for your complaint regarding the headphones you purchased on April 14, 2025. At Innovative Construction Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $383.60 2. A replacement headphones with an extended warranty 3. A store credit of $383.60 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-56DE534C. We value your business and hope to restore your confidence in our company. Best regards, Taylor Brown Executive Customer Care Manager Innovative Construction Group

ComplaintNest Administrator Alert: We have noticed that Innovative Construction Group has not yet responded to your complaint about their premium account. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team