ATM malfunction at Bank Solutions resulted in lost funds

It's now been 11 days since my initial complaint, and Bank Solutions still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their maintenance contract.

Dear valued customer, Thank you for bringing your concerns about our television to our attention. We at Bank Solutions are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 7, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective television 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary television accessory kit valued at $64.46 Please contact our dedicated resolution team at support@Bank Solutions.com with your preferred delivery date and time, referencing case number REF-95A5A822. We truly value your business and appreciate the opportunity to make this right. Best regards, Robert Jackson Support Operations Director Bank Solutions