Unresolved issue with Metal & Manufacturing product
Complaint Details
I want to report a serious concern with Metal & Manufacturing's unit that I purchased on June 19, 1984 from your Schneiderfort, Tennessee store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Porter A., but my issue remains unresolved.
Comments (2)
Tyrell Durgan
May 13, 2025 06:10I appreciate Metal & Manufacturing reaching out, but the solution provided doesn't address my original concern. The replacement gaming console has the same defect as the original one I complained about.
Gabriela Pietsch
May 23, 2025 05:36Dear valued customer, Thank you for bringing this matter to our attention. We at Metal & Manufacturing take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our tablet and have initiated an internal investigation (Reference: REF-C9BD2D5F). One of our specialists from our Client Relations will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Thompson Customer Service Manager Metal & Manufacturing Customer Relations
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