Unsatisfactory resolution from Metal & Manufacturing
Complaint Details
I purchased a solution from Metal & Manufacturing on April 17, 2016. Shortly after using it, I experienced couldn't access my account. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Karley B. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Janessa Prohaska
May 18, 2025 05:42Just wanted to follow up on my complaint regarding Metal & Manufacturing. I haven't heard anything back yet, and the camera I purchased is still not working correctly. Any assistance would be greatly appreciated.
Montana Yundt
May 11, 2025 05:28Dear valued customer, Thank you for your complaint regarding the tablet you purchased on April 25, 2025. At Metal & Manufacturing, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $152.52 2. A replacement tablet with an extended warranty 3. A store credit of $152.52 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-5A87C429. We value your business and hope to restore your confidence in our company. Best regards, Joseph Harris Customer Service Manager Metal & Manufacturing
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