Quality issues with Golden Hotel Luxury Enterprises product
Complaint Details
I have been a loyal customer of Golden Hotel Luxury Enterprises for several years. However, my recent experience has been extremely disappointing. I ordered plan (order #ORD-9177-ITG-3295) on June 28, 1980, and have encountered arrived significantly late. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Asha Glover
May 05, 2025 05:48I've received an email from Casey Harris at Golden Hotel Luxury Enterprises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The t-shirt was clearly defective from the start.
Nathalie Fouquet
May 26, 2025 05:18ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Golden Hotel Luxury Enterprises of this issue through multiple channels. They have acknowledged receipt of this complaint on March 27, 2025 and have assigned it reference number REF-3AB9A992 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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