Unsatisfactory resolution from Golden Hotel Luxury Enterprises
Complaint Details
I want to report a serious concern with Golden Hotel Luxury Enterprises's system that I purchased on February 28, 1985 from your South Johnpaulton, Illinois store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Benny Z., but my issue remains unresolved.
Comments (2)
Soledad Ortiz
May 19, 2025 05:12The situation with Golden Hotel Luxury Enterprises has gotten worse. Now they're claiming I never purchased the design service, despite me providing the receipt and reference number REF-988D51ED multiple times.
Jedidiah Becker
May 22, 2025 05:26Dear valued customer, Thank you for bringing this matter to our attention. We at Golden Hotel Luxury Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-988D51ED). One of our specialists from our Product Support will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Robinson Director of Customer Success Golden Hotel Luxury Enterprises Customer Relations
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