Integrity Venture Advisors provided defective product

An update to my situation: I've now spoken with three different representatives from Integrity Venture Advisors, and each has given me conflicting information about how to resolve the issue with my television. This is extremely frustrating.

Dear customer, On behalf of Integrity Venture Advisors, I would like to personally apologize for the inconvenience you've experienced with our premium account. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-90949B6C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Michael Wilson Customer Advocacy Manager Integrity Venture Advisors

ComplaintNest Administrator Update: We have received confirmation from Integrity Venture Advisors that they are actively working to resolve your complaint. Their representative, Hayden White, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team