Poor customer service experience with Golden Haven & Group Enterprises

I've received an email from Charles Jones at Golden Haven & Group Enterprises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The jeans was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at Golden Haven & Group Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 6, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $95.65 Please contact our dedicated resolution team at support@Golden Haven & Group Enterprises.com with your preferred delivery date and time, referencing case number REF-06D801CB. We truly value your business and appreciate the opportunity to make this right. Best regards, Susan Wilson Customer Success Director Golden Haven & Group Enterprises