Production & Builders refused to address issue

I'm updating my complaint because Production & Builders finally contacted me today. They've offered to replace the gaming console, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our laptop to our attention. We at Production & Builders are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 31, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective laptop 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary laptop accessory kit valued at $444.43 Please contact our dedicated resolution team at support@Production & Builders.com with your preferred delivery date and time, referencing case number REF-37BD8B4B. We truly value your business and appreciate the opportunity to make this right. Best regards, Thomas Taylor Quality Assurance Director Production & Builders

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Production & Builders's wireless speaker and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Production & Builders and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team